F.A.Q.

Order

How do I place my order?

To place order, follow these steps

Browse through our wide catalog of products until you find something you like, choose the relevant size (if you are not sure of the size, refer the size chart to find the correct size) and click on the ‘Add to cart’ button (you are eligible to add multiple products in your cart).
‘Shopping cart’, you can either choose to continue shopping or confirm the order.
Once the Shopping cart is all set, proceed to checkout, submit your shipping address, select the desired payment process and confirm your order.

How will I receive my Order?

You will get your products delivered in 3-6 days after fulfillment(subject to delivery location).

How will I get confirmation that my Order is placed successfully?

We’ll send an email with your order information to confirm. Sit back, relax and wait for your awesome products to arrive.

I paid online for my order. The order was not successful but my money got deducted. What really happened with my money?

Please check your bank/credit card account to first ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 7 business days.
For assistance you can write to us at customercare@kirlos.com, we will be happy to help you out.

How should I check the status of my Order?

If you have a user account and were logged in while you placed your order, rest assured you can track the status of your order in your kirlos.com account.
Once your order is placed, we will send you confirmation of your order details over email. Again, once we dispatch your shipment you will be notified via email. In case of any unusual event which delays your order, you would receive a special update from our end.
If you still have apprehensions, write to us at customercare@kirlos.com, and your issue will be addressed.